Customer FAQ
Feb 04, 2017

1.  How could we know the quality, if we want to order your products?

At present, so many people in the world to use Chinese products, because of the high quality and most competitive prices. We are professional manufacturer in supplying floor washing machine for more than 10 years. Anyway, confirming our products quality, a small trial order for testing will be necessary.

  2.Does your company accept custom-made?

Surely, we accept it. Including different color, motor, inverter etc. We also can mark your own logo and brand on the machine. Any new products you want us to produce for you, just send us your drawing or sample, we will produce the same one. We will not sell this kind of products to other customers only if we get your permission.

 3. What do I need to get started when polish concrete?

We recommend a complete surface preparation system including: a floor grinder equipment, vacuum systems, right diamond tooling, chemicals( densifier and sealer) and dyes(optional).It is also important to receive proper training to ensure that your projects are completed in a professional, timely and cost effective manner.

 4. We make payment for you, what we should do if you don’t send us our order? And what’s your payment terms?

Firstly, we promise that will never happen. We do understand what our new customer worry about. We accept various terms of payment, including L/C, T/T, Paypal and West union. You can choose the best one for you.

 5.What we should do if your products don’t work well? Whom do we contact if we get poor quality products?

If our products don’t work well, please check the installation is right or not. Also, please confirm your workers operate in right method. If you confirm everything is ok in your side, please contact us immediately, we will pay much attention and solve your problem asap.